Privacy Policy

Effective Date: August 20, 2026

San Diego Pooper Scoopers LLC (“San Diego Pooper Scoopers,” “Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit www.sdpooperscoopers.net, create an account, purchase a subscription, submit a form, communicate with us, or receive our services.

1. Information We Collect

Depending on how you interact with us, we may collect the following information:

Contact and Identification Information

  • First and last name

  • Email address

  • Telephone number

  • Service address

  • Billing address

Account and Subscription Information

  • Customer-account information

  • Selected service plan

  • Subscription status

  • Billing frequency

  • Order and payment history

  • Discounts or promotional codes used

  • Service modifications, pauses, cancellations, or refunds

Property and Service Information

  • Number of dogs on the property

  • Gate codes and access instructions

  • Parking or entry instructions

  • Whether dogs may be outside during service

  • Information concerning dog behavior or safety

  • When pet waste was last removed

  • Yard and property conditions

  • Additional property or pet information

  • Service history, technician notes, attempted visits, and access problems

  • Communications concerning scheduling, route availability, service concerns, or customer requests

Please provide only the information reasonably necessary for us to perform the service. Do not include Social Security numbers, financial-account passwords, alarm-system passwords, or other unnecessary sensitive information in access instructions or form fields.

Payment Information

Payments and recurring subscription charges are processed through Squarespace and its applicable payment-processing providers.

We generally do not receive or store your complete credit-card number or card security code. We may receive limited payment-related information, such as:

  • Card type

  • Last four digits

  • Payment status

  • Transaction amount

  • Transaction date

  • Refund or dispute information

Payment providers process payment information under their own privacy policies and security practices.

Communications

We collect information you provide when you:

  • Submit a website form

  • Email, call, or text us

  • Request customer support

  • Ask to change or cancel service

  • Report a billing, access, property, or service issue

  • Submit feedback or otherwise communicate with us

Website and Device Information

When you use our website, Squarespace and other service providers may automatically collect information such as:

  • Internet Protocol address

  • Browser and device type

  • Operating system

  • Approximate location derived from an IP address

  • Pages viewed

  • Links or buttons selected

  • Referring website

  • Date and time of visits

  • Website interactions

  • Cookie and similar technology information

2. How We Collect Information

We collect personal information from:

  • Information you provide directly;

  • Orders, subscriptions, and customer accounts;

  • New-client and service-information forms;

  • Communications with us;

  • Service visits and account activity;

  • Squarespace and our payment-processing providers;

  • Website cookies, analytics tools, and similar technologies; and

  • Other sources when permitted by law.

3. How We Use Information

We may use personal information to:

  • Determine whether an address is within our service area;

  • Evaluate property, route, access, and safety requirements;

  • Establish and manage customer accounts;

  • Process purchases and recurring subscription payments;

  • Provide weekly, twice-weekly, custom, or other selected services;

  • Schedule, route, modify, pause, or cancel service;

  • Communicate about upcoming service, route changes, access issues, animals, weather, billing, and account status;

  • Maintain service and customer records;

  • Provide customer support;

  • Process discounts, refunds, and payment disputes;

  • Detect fraud, misuse of promotions, or unauthorized transactions;

  • Protect customers, technicians, animals, property, and our business;

  • Improve our website, customer experience, and services;

  • Maintain the security and functionality of our website;

  • Comply with tax, accounting, legal, and regulatory requirements;

  • Establish, exercise, or defend legal claims; and

  • Accomplish another purpose disclosed when the information is collected or with your permission.

4. Service-Related Communications

We may use your email address and telephone number to send communications reasonably necessary to provide and manage your service, including:

  • Order confirmations

  • Payment receipts

  • Subscription notices

  • Scheduling and route updates

  • Access or gate problems

  • Dog-safety concerns

  • Weather or holiday changes

  • Failed-payment notices

  • Cancellation confirmations

  • Responses to customer-service requests

These operational messages are not marketing communications.

If we send optional promotional emails, you may unsubscribe using the link in the message. Unsubscribing from marketing does not prevent necessary service, billing, account, safety, or legal communications.

5. How We Disclose Information

We may disclose personal information to companies that assist us with operating the business, including:

  • Squarespace;

  • Payment-processing providers;

  • Website hosting and technology providers;

  • Email, telephone, and communication providers;

  • Scheduling, routing, mapping, and customer-management providers;

  • Accounting, tax, insurance, and professional advisers;

  • Fraud-prevention and security providers;

  • Contractors or technicians performing authorized services; and

  • Government agencies, regulators, courts, attorneys, or law-enforcement authorities when legally required or reasonably necessary.

These providers may access information only as reasonably necessary to perform services for us or as otherwise permitted by their agreements, privacy policies, and applicable law.

We may also disclose information:

  • To comply with a subpoena, court order, or legal obligation;

  • To investigate fraud, threats, safety incidents, or unlawful activity;

  • To protect our rights, customers, employees, contractors, animals, or property;

  • In connection with a merger, financing, sale, restructuring, or transfer of all or part of the business; or

  • With your direction or consent.

6. Sale and Sharing of Personal Information

We do not sell personal information for money.

We do not knowingly share personal information for cross-context behavioral advertising as those terms are defined under the California Consumer Privacy Act and California Privacy Rights Act.

If our practices change, we will update this Privacy Policy and provide any legally required notice and opt-out mechanism.

7. Cookies and Similar Technologies

Our website and its service providers may use cookies and similar technologies to:

  • Operate essential website functions;

  • Maintain sessions and customer accounts;

  • Support shopping-cart and checkout functions;

  • Remember preferences;

  • Protect against fraud or misuse;

  • Measure website traffic and performance; and

  • Understand how visitors interact with the website.

Some cookies are necessary for the website to function. Other cookies may relate to analytics or optional features.

You may restrict cookies through your browser settings. Blocking certain cookies may prevent customer accounts, checkout, subscriptions, or other website features from working properly.

Where a cookie-preference tool is displayed, you may use it to manage available cookie choices.

8. Gate Codes and Access Information

Gate codes and access instructions are collected only to facilitate service at the property.

We use this information to access approved outdoor service areas and should not use it for unrelated purposes. Access information may be available to authorized personnel or service providers who reasonably need it to perform or manage your service.

Customers are responsible for providing current and accurate access information. You may ask us to update or remove stored access instructions, although removing necessary instructions may prevent us from completing service.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Maintain an active customer relationship;

  • Provide and document services;

  • Process payments, refunds, disputes, and cancellations;

  • Maintain tax, accounting, insurance, and business records;

  • Comply with legal obligations;

  • Resolve complaints or disputes;

  • Enforce agreements; and

  • Protect against fraud, safety risks, or legal claims.

Retention periods vary depending on the type of information and the reason it was collected.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to technical limitations and legal recordkeeping requirements.

10. Data Security

We use reasonable administrative, technical, and physical measures designed to protect personal information.

However, no website, electronic transmission, storage system, or security measure is completely secure. We cannot guarantee that information will never be accessed, disclosed, altered, lost, or misused.

Customers should use a unique password for their customer account and should not share account credentials with others.

11. California Privacy Rights

California residents may have certain privacy rights under applicable California law. Depending on the law and whether it applies to San Diego Pooper Scoopers, these rights may include the right to:

  • Know the categories and specific pieces of personal information collected;

  • Know the sources, purposes, and categories of recipients of personal information;

  • Request access to personal information;

  • Request correction of inaccurate personal information;

  • Request deletion of personal information, subject to legal exceptions;

  • Opt out of the sale or sharing of personal information;

  • Limit certain uses of sensitive personal information where applicable; and

  • Receive equal service and pricing without unlawful discrimination for exercising privacy rights.

We do not sell personal information, and we do not knowingly share it for cross-context behavioral advertising.

To submit a privacy request, contact us using the information provided below. We may need to verify your identity by matching information provided with information already maintained in our records.

Authorized agents may submit requests where permitted by law. We may request proof that the agent is authorized to act for the applicable individual.

We may retain information when necessary to complete transactions, provide requested services, maintain security, prevent fraud, comply with legal obligations, exercise legal rights, or satisfy another legally permitted exception.

12. Do Not Track and Global Privacy Control

Some browsers offer a “Do Not Track” setting. Because there is no universally accepted standard governing all Do Not Track signals, our website may not respond to every such signal.

Where required by applicable law and supported by our website technology, we will recognize legally valid browser-based opt-out preference signals, such as Global Privacy Control.

13. Children’s Privacy

Our services are intended for adults responsible for purchasing property services.

We do not knowingly collect personal information from children under 13. If we learn that information was collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

A parent or guardian who believes a child provided personal information may contact us using the information below.

14. Third-Party Websites and Services

Our website may link to or integrate with third-party websites and services, including Squarespace and payment-processing providers.

Third parties maintain their own privacy policies, terms, and security practices. We are not responsible for the privacy practices of services we do not control. We encourage you to review the applicable third-party privacy notices.

15. Business Transfers

If San Diego Pooper Scoopers is involved in a merger, acquisition, financing, reorganization, sale of assets, or transfer of business ownership, personal information may be reviewed or transferred as part of that transaction, subject to applicable law.

16. Changes to This Privacy Policy

We may update this Privacy Policy when our services, forms, technology, providers, or legal obligations change.

The updated policy will be posted on this page with a revised effective date. If a change materially affects how we use previously collected personal information, we will provide any additional notice or consent required by law.

17. Contact Us

For questions about this Privacy Policy or to submit a privacy request, contact:

San Diego Pooper Scoopers LLC
Email: info@sdpooperscoopers.net
Phone: 619-517-6919
Website: www.sdpooperscoopers.net